Refunds and cancellations

Try ExamDisplay before subscribing

We offer a free seven-day trial so you can try ExamDisplay before purchasing an annual subscription. Please use the trial to decide whether the service meets your school’s needs. You can request a free trial.

Refund policy

Subscription payments, including renewals, are non-refundable. We do not offer partial or pro-rata refunds for unused time when you cancel during a paid subscription year.

This does not affect any refund rights required by applicable law or expressly provided in our Terms of Service or Data Processing Agreement. Payments processed by Paddle are also subject to Paddle’s refund policy and buyer terms. Paddle may issue refunds under those terms.

Cancel at any time

You can cancel your subscription at any time before renewal. Cancellation stops the next renewal; it does not end your access immediately. Your account and paid-plan access remain available until your next subscription anniversary date, when the current paid annual period ends. Cancellation does not provide a refund for that period.

For Paddle subscriptions, use the “Manage subscription” link in your payment confirmation email, or visit Paddle support to request cancellation. For subscriptions paid directly by invoice, contact us to cancel renewal.

Questions and billing problems

If you have a billing question or experience a problem with ExamDisplay, please contact us. For a payment processed by Paddle, you can also use the support link in your receipt or visit Paddle support.

This policy forms part of our Terms of Service, which also explain what happens to your school’s data after your subscription ends.